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If for any reason you wish to cancel your order and return non-faulty goods please advise us in writing by e-mail within 48 hours of receipt. The product must be returned to us within 14 days of the order being placed, in a re-saleable condition. (i.e unused, unmarked and in original unmarked packaging) It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. We will refund the full amount excluding our original true delivery charge of £15.95. This is applicable to orders sent on our free delivery promotion. If the goods are delivered faulty then you have 30 days to inform us so we can collect them at our cost. If goods become faulty up to 6 months after delivery we will repair/replace. Please also note if the courier tries to deliver to you and leaves a card and you don't re-arrange delivery after 5 days, then the parcel will be returned to us and there will be an extra charge of £12.95 for the return carriage. This does not affect your consumer statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Gorilla Racking is a trading name of Callibur Ltd, Registered in England, Company Number 10394112. 4 Burrswood Place, Heybridge Basin, Maldon, Essex. CM9 4UQ.