Thank you for shopping with Gorilla Racking
If, for any reason you are unsatisfied with your product you are able to return your items to us within 30 days.
You are responsible for paying for your own shipping costs for returning your items, unless we have sent you the wrong products. When returning your items you can use a courier of your choice, or if more convenient we can organise a courier for you at a flat fee of £20 per box (a rate set by our delivery partners). Shipping costs are non-refundable. You must notify us before sending your items back to us.
All refunds will be paid back to the payment method used for the original transaction. We will begin processing your refund once we have received the items back and inspected them, you will receive the credit within a number of days, depending on your bank or the third party channel that processed the original transaction.
If you would like to exchange your products within the 30 day time period, please contact our customer service team by phone on 01621 736 361, or by email on firstname.lastname@example.org, and they will be able to help you get sorted.
If you are looking to make a return or exchange please contact our customer service team on email@example.com or 01621 736 361 and they will be happy to help wherever they can.